BUYER PROTECTION
Protection built into the order, not added after a dispute.
Cross-border sourcing should be clear, evidence-based and predictable. Gumaxy aligns supplier verification, order specifications, inspection, payment milestones, export documents and after-sales review in one traceable process.
PROTECTION FRAMEWORK
Six areas that matter to every overseas buyer
Each commitment below is designed to be included in a Sales Contract, Proforma Invoice or purchase order note. The exact commercial terms are confirmed order by order.
Product quality and approval
- Mass production follows the buyer-approved sample or signed specification.
- Color, size, material and workmanship are measured against the agreed standard.
- Pre-production and bulk-production samples can be provided when agreed.
Tolerance ranges must be stated in the specification sheet or contract.
Inspection before shipment
- The buyer or an authorized third-party inspector may inspect before shipment.
- Non-conforming production is corrected or reworked according to the agreed plan.
- Inspection scope, cost and notice period are confirmed before the inspection.
An inspection does not replace the final contract quality standard.
Payment and transaction security
- T/T milestones are tied to confirmed production, documents and shipment stages.
- Irrevocable L/C terms are supported when agreed in writing.
- Eligible orders may use escrow or platform-supported trade assurance.
Production and shipment follow the payment conditions stated in the contract.
Delivery and export documents
- Delivery dates follow the signed contract, with reasonable planning buffer.
- Export-standard seaworthy packing is used for the agreed transport mode.
- Documents can include Invoice, Packing List, B/L, Certificate of Origin and certificates.
Force majeure and documented port or carrier disruptions may affect the schedule.
After-sales support
- Manufacturing defects are covered for 12 months from the shipment date.
- Verified defects may be resolved by replacement parts, repair guidance or credit.
- Visible shortage or damage must be supported by photos or an unpacking video.
Warranty excludes misuse, modification, transport damage and normal wear.
Compliance, IP and disputes
- Products follow the standards expressly agreed by both parties.
- Certificates such as CE, RoHS or FDA apply only when included in the contract.
- Disputes are first reviewed through negotiation, mediation or the agreed arbitration process.
IP supplied by the buyer remains the buyer’s responsibility.
CLAIM PROCESS
How a quality or shortage claim is handled
A structured process protects both buyer and supplier. Claims should be clear, timely and supported by evidence from the same shipment.
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1
Notify within the claim window
Report visible shortage, packaging damage or obvious defects within 7 days after arrival.
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2
Provide shipment evidence
Photos, unpacking video, quantity records, carton labels and inspection reports help verify the issue.
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3
Joint review
The supplier and platform review the order standard, evidence and responsibility boundary.
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4
Resolution
The agreed remedy may include replacement, repair guidance, parts, credit or another written solution.
IMPORTANT BOUNDARIES
What is not automatically covered
Clear limits prevent misunderstanding and keep the protection commercially sustainable. Any exception must be written into the contract.
Returns are handled according to the agreed reason, condition and contract terms.
Damage caused by incorrect use, unauthorized changes or normal wear is excluded.
Carrier and cargo-insurance responsibility follows the agreed Incoterm and shipping documents.
A claim needs enough shipment evidence for a fair technical review.
Warranty is limited to the period and defect scope stated in the contract.
Documented events beyond reasonable control are handled under the contract’s force majeure clause.
CONTRACT FIRST
Contact our export team
Put the protection terms in the PI or Sales Contract.
The product specification, payment milestone, Incoterm, inspection method, warranty period, claim window and dispute forum should be confirmed in writing before production begins.